T E R M S+C O N D I T I O N S

PAYMENT

We accept all major credit cards and Paypal. Our shopping cart is provided by Paypal. Although all transactions go through Paypal, one does not need a Paypal account to shop on eco-je.com. If you do not have a Paypal account you can pay as a “guest”. Paypal offers the safest anti-fraud protection for purchases made online for both the seller and buyer. 

ADDRESS CONFIRMATION

Once we receive an order, Paypal and/or your credit card will provide us with your address. That address is generally the address that is linked to your credit card and/or bank account. WE ONLY SHIP TO the address that is provided to us by Paypal and that address must be a confirmed address. If you have any questions about the above and are unsure if your account meets our requirements, you can contact Paypal toll free at 866-837-1851 for customer assistance.

SALES TAX

California residents pay 9.00% sales tax.

SHIPPING AND DELIVERY

Insured Shipping within the United States depends on purchase weight. International shipping is $20 plus 2% added for Insurance. On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur. We ship all packages via UPS next day air or UPS 2nd day air with signature confirmation. All packages shipped by Eco-je.com are fully insured for their purchased price. When your item is ready to ship, we will email a shipping confirmation to you that provides the UPS tracking number so that you may track your package. All shipments must be made to a physical address with someone present to sign for the package. Your purchase will be shipped as soon as we receive confirmation of payment.

RETURN POLICY

Any item purchased from eco-je.com can be returned regardless of the reason for the return as long as the item is in the same condition as it was when delivered from eco-je.com. Please contact us within 7 days of receipt to discuss a return or exchange. The item must be returned within 15 days of receipt with it’s original box and packaging in order to receive a full refund. Eco-je.com is not responsible for return shipping and insurance charges and/or fees. Returns from International buyers will also be charged all duties/taxes/tariffs that Eco-je.com might incur from the item they are returning.